Unisport went from working with heaps of documents to a “live” management system
Unisport had already held certification to ISO 9001 and ISO 14001 for a number of years when they came into contact with Clarendo. The management system consisted of a series of documents that described procedures at a detailed level. The documents were so detailed and extensive that nobody read them; which is unfortunately all too common a situation. The amount of documentation meant that people were unable to see the wood for the trees.
Unisport felt the need to make its management system “live” and functional. Operations were spread over multiple locations, so effective guidance of these was an important parameter.
The conversion to TIM meant that Unisport could do away with a lot of unnecessary documentation. What remained were the tasks important to Unisport that needed guidance. Thanks to TIM’s periodic reminders and other features, it became clear what was important to the business. Tasks could easily be delegated to the right person to ensure that they were completed.
Unisport’s various facilities were transformed into “areas” in TIM, allowing for straightforward involvement of all parts of the business.
Three important contributions from Clarendo:
- Oversight and guidance:
The features in TIM have given the executive team an overview of critical activities for the business. The TIM dashboard makes searching and filtering easy so as to ensure that everyone is included.
- Effective TIM structure:
Unisport was presented with a custom structure that allows tasks to be delegated to operations elsewhere. A “site manager” is appointed here who takes responsibility for his or her own operations and can delegate tasks.
- Simple systematics:
The executive team gained a new understanding of what management and guidance mean while the existing management system was being converted to TIM. This was a contributing factor in the decision to implement the ISO 45001 Occupational Health and Safety standard as well